At Azhobbyshop, customer satisfaction is our priority. We carefully prepare each order to ensure you receive products that meet our quality standards.

If there is any issue with your order, please contact our customer support team. We will review your request and work with you to find the best possible solution.

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Returns & Eligibility

We accept return requests for eligible items within:

30 days after delivery

To be eligible for a return:

• The item must be unused and in its original condition.
• You must contact us before returning any product.
• Your request must include your order number and details about the issue.

Please do not send items back without contacting us first.

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Personalized & Custom Products

Many products at Azhobbyshop are created especially for each customer, including personalized designs, custom names, photos, and other custom details.

Because these items are made specifically for you, we are unable to accept returns or exchanges due to:

• Change of mind
• Incorrect customization details provided by the customer
• Personal preference after receiving the product

However, we are happy to assist if your personalized product:

• Arrives damaged
• Has a manufacturing defect
• Contains an error caused by our production process

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within:

7 days after delivery

Please include:

• Order number
• A description of the issue
• Photos showing the problem

After reviewing your request, we may provide:

• Replacement item
• Refund
• Other appropriate resolution

We are committed to making sure you receive a product that meets your expectations.

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Order Cancellation

We understand that changes may happen after placing an order.

Orders can be cancelled within:

24 hours after purchase

After an order enters production, customization, or fulfillment, cancellation requests may no longer be accepted.

For personalized products, production may begin shortly after order confirmation to ensure timely delivery.

If you need to request a cancellation, please contact us as soon as possible with your order number.

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Refunds

Once your refund request is approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.

Please allow several business days for the refund to appear in your account.

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Return Shipping

For approved returns:

• Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
• Original shipping fees are generally non-refundable unless the issue was caused by our error.

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Incorrect Customer Information

Customers are responsible for providing accurate information during checkout, including:

• Shipping address
• Personalization details
• Uploaded images or customization information

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before production begins.

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Contact Us

If you have any questions about returns or refunds, please contact us:

Azhobbyshop
Operated by NETHOME LLC

Email: azhobbyshop.com@gmail.com

Phone: +1 (254) 545-1079

Address: 1500 N Grant St Ste R, Denver, CO 80203, US