Frequently asked questions
Orders & Processing
When will my order be processed?
When will my order be processed?
Most orders are processed within 2–4 business days. Since our products are made to order, processing begins shortly after your purchase is placed.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Because items are made to order, changes or cancellations are only possible within 12 hours of placing your order. After that, production may already be in progress.
Shipping & Delivery
How long does shipping take within the US?
How long does shipping take within the US?
Once shipped, orders typically arrive within 5–10 business days, depending on your location and carrier conditions.
Do you ship internationally?
Do you ship internationally?
At this time, we primarily ship within the United States. Availability for international shipping may vary by product.
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your order through our Track Order page.
Returns & Issues
What is your return policy?
What is your return policy?
We accept returns for eligible items. Please review our Return Policy for full details, including timelines and item eligibility.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
If there’s an issue with your order, contact our support team with your order number and photos if applicable. We’ll review the situation and work with you to make it right.
Products & Quality
Are your products made to order?
Are your products made to order?
Yes. Most items are produced only after an order is placed. This allows us to focus on quality and avoid mass overproduction.
Will the colors look exactly like the photos?
Will the colors look exactly like the photos?
We do our best to ensure accurate product images, but slight color variations may occur due to screen settings and printing differences.
Payments & Security
Is my payment information secure?
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems. We do not store your payment details.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods shown at checkout.
Customer Support
How can I contact customer support?
How can I contact customer support?
You can reach us through our Contact page anytime. We typically respond within 24 hours on business days.
Do you offer phone support?
Do you offer phone support?
At this time, we provide support via email to ensure accurate and documented assistance for every customer.