FAQs
Welcome to Azhobbyshop’s FAQ. Here you can find answers to common questions about our products, orders, shipping, personalization, and customer support.
About Azhobbyshop
What is Azhobbyshop?
Azhobbyshop is a home decor brand creating thoughtfully designed and personalized pieces to help customers bring warmth, comfort, and personality into their living spaces.
Our collections include home decor products such as doormats, blankets, canvas wall art, and personalized designs.
Products
What products do you offer?
We offer a variety of home decor products, including:
- Decorative doormats
- Cozy blankets
- Canvas wall art
- Personalized home decor pieces
We continue to expand our collections with new home decor products.
Are your products customizable?
Yes. Many of our products offer personalization options, including:
- Names
- Family details
- Photos
- Custom text
- Personalized designs
Available customization options vary by product.
How do I submit my customization information?
For personalized products, please provide your customization details during checkout.
If additional information is required, our team may contact you after your order is placed.
Please make sure all personalization details are accurate before submitting your order.
Can I change my personalization details after ordering?
If you need to update your customization information, please contact us as soon as possible.
We can only make changes before your order enters production.
Once production begins, changes may no longer be possible.
Orders
How long does it take to process my order?
Most orders are processed within:
3–5 business days
before shipment.
Personalized products may require additional preparation time.
Can I cancel my order?
Orders can be cancelled within:
24 hours after purchase
After production or customization begins, cancellation requests may no longer be accepted.
For more details, please review our Return & Refund Policy.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
You can also contact our support team if you need assistance with your order status.
Shipping
Where do you ship?
We currently ship to:
- United States
- Canada
- European Union countries and the United Kingdom
- Australia
How much does shipping cost?
Shipping rates depend on your destination.
United States
- Under $99: $4.99
- Orders $99+: Free Shipping
Canada
- Under $99: $12.99
- Orders $99+: Free Shipping
Europe & UK
- Under $99: $12.99
- Orders $99+: Free Shipping
Australia
- Under $99: $12.99
- Orders $99+: Free Shipping
How long does delivery take?
United States:
Estimated delivery:
7–14 business days after processing
International Orders:
Estimated delivery:
7–16 business days after processing
Delivery times may vary depending on carrier updates, holidays, weather, and customs processing.
Do you ship to Alaska or Hawaii?
Currently, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- APO/FPO/DPO military addresses
Returns & Refunds
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within:
7 days after delivery
Please provide your order number and photos of the issue. We will review your request and provide an appropriate solution.
Can I return personalized products?
Because personalized products are created specifically for each customer, we cannot accept returns due to:
- Change of mind
- Incorrect personalization details provided by the customer
- Preference changes after receiving the product
However, we will assist with damaged, defective, or incorrect items.
Contact Support
How can I contact Azhobbyshop?
You can contact our support team:
Email: azhobbyshop.com@gmail.com
Phone: +1 (254) 545-1079
Address:
NETHOME LLC
1500 N Grant St Ste R, Denver, CO 80203, US