Return & Refund Policy

RETURN POLICY

If the order is wrong, we will resend you a new order.
But if it is correct order you chosel before, it is impossible to exchange, return or refund it.

With our policy, within 30 days of you receiving the item, you can request a return in the following cases:

1. Design errors/wrong order: Completely incorrect design compared to information provided by customers on our site.
2. Bad quality: blurry image/print.
3. The package is lost /damaged during shipments.
4. Order was sent to the wrong address.
5. The package was returned to the sender because an invalid address was provided.
6. The order arrived with one or more items missing.
7. Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 30 business days from the date of receipt with full of clear evidence as below:

1. Photo(s) of quality issues and any damaged parts of the actual product received;
2. Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
3. Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
4. Photo(s) of the original shipping label of the product received.

If the fault is serious, we reserve the right to replace the product or offer a refund within a fair amount of time. In this situation, the customer may continue to have access to the product.

In the case we require you return the item. You have to be responsible for return postage and packing costs.

REFUND

You can request a refund in the cases like return policy.

Our policy is valid for three days from the date of arrival. Unfortunately, we are unable to provide you with a refund or exchange if three days have passed since you got the item. It can take 3-5 days to process your refund after you obtain the confirmation from our support staff. It can take 5-10 days for your funds to show up in your account balance once we issue your refund (depends on your financial institution).

We will give a full refund of your receipt (Transaction Fee + Shipping Fee).

After a careful check on your order, if we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 07 business days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that Azhobbyshop is integrating. 

HOW TO SEND REFUND OR RETURN REQUEST: Within the specified time we have notified, if there is a request for refund and return the product, please email us with the following content:

•   Order information
•   The problem of the order
•   Shipping Label
•   Pictures of defective products

CONTACT US

Email: supports@azhobbyshop.com